Indiana University

Unit Name

Rates for Direct-Bill Services / IU Bloomington Campus

FY 2013-14

Questions about rates and rate changes should be directed to uitsfin@indiana.edu.

UITS Communication Services

Basic Bundle Services
*No monthly charges for these services. Installation charges apply to new service requests and will be billed by UITS.

  • UniCom (Lync) Basic *
  • No hardware
  • UniCom (Lync) Enterprise Voice *
  • Conversion from legacy phone to UniCom
    Includes one hardware device
  • UniCom (Lync) Enterprise Voice *
  • Establish new service
  • USB Headset (wired)$117.70 install
  • USB Telephone$191.84 install
  • USB Headset (wireless Jabra 930)$211.98 install
  • USB Headset (wireless Plantronics W440-M)$225.94 install
  • IP Telephone (conference rooms and other special situations)$281.94 install
  • UniCom (Lync) Additional hardware devices *
  • Customer pick-up only
  • USB Headset$46.70 install
  • USB Telephone$120.84 install
  • USB Headset (wireless Jabra 930)$140.98 install
  • USB Headset (wireless Plantronics W440-M)$154.94 install
  • IP Telephone (conference rooms and other special situations)$210.94 install
  • Unicom (Lync) New Number - no equipment *$29.00 install
  • FAX Telephone Line * $118.00 install
  • New telephone line at customer location
  • FAX Telephone Line *
  • Conversion from existing FAX line to FAX service
  • FAX Telephone Line *$29.00 install
  • New FAX line using hosted FAX service
  • Voice Attendant (previously Voice Menu) *
  • Call (812) 856-2287 for installation quote
  • 2 Wire Data Circuits *
  • Installation charges for time and materials
  • 4 Wire Data Circuits *
  • Installation charges for time and materials
  • Long Distance *
  • Anywhere in the United States 24 hours a day, 7 days a week
  • Telephone Repair *
  • Charges may be applicable for lost, stolen, vandalized and customer-provided equipment
* Basic Bundle Services - No monthly charge for these services. Installation charges apply to new service requests and will be billed by UITS.

A La Carte Services (billed by UITS)

  • Voice/Data Jack$71.00/hour plus materials
  • New Jack/Outlet (Pre-wire) and/or Data Jack Activation
  • Expedite Fee for Pre-wires$142.00 additional
  • Expedite Fee for moves, adds, and changes
  • Double the installation charge per telephone line or requested service. The fee is charged for requests for service for the same day or next day
  • IP 1140E Telephone$6.00/month
  • Not available for new installations
  • Business Set Equipment (M5316)$5.00/month
  • Not available for new installations
  • Add-on Module for Business Set$2.75/month
  • Not available for new installations
  • Business Feature Package$6.00/month
  • Not available for new installations
  • IP 8540 Telephone (use with UniCom 3 only)$10.17/month
  • Not available for new installations
  • Caller ID Two Line Telephone$3.75/month
  • Not available for new installations
  • Customer Interaction Center (CIC)
  • Formerly Automatic Call Distribution (ACD)
  • CIC Group$110 install, $80/month
  • Reporting$70.00/month
  • Call Recording$11.00/month
  • Agent$27.00/month
  • CIC IP Telephone$281.94 install
  • Fiber Circuit$71 install, $65/month
  • Move Telephone$59.00
  • Change Type Equipment$41.30
  • Change Telephone Number$29.00
  • International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
  • Call (812) 855-2111 for rates
  • Cellular equipment and voice plans
  • Call (812) 855-2111 for rates
  • Paging$11.50 install
  • IPN Alpha, IPN Numeric, American Messaging Alpha and Numeric. Price includes insurance.
  • Alpha$9.00/month
  • Numeric$6.00/month
  • Meet Me Conference with Toll Free number access$0.075/minute

Web Hosting Services

  • Central Web Account (1 GB) (Auxiliary and External Accounts)$250.00/year
  • Additional web space (rolling average) in excess of initial 1 GB$2.00/GB
  • MySQL databases in excess of 1 GB$2.00/GB

Intelligent Infrastructure Services

Virtual System Rental

  • Standard Virtual System, VMWare, 1 CPU, 2 GB memory, 35 GB disk$400.00/system
  • Additional CPU$125.00/CPU
  • Additional Memory$40.00/GB

Disk Storage

  • Fiber Channel Attached Disk (SAN)$1.00/GB/year
  • Available to Virtual System Rentals only

Data Backup

  • Data retention charge for storing$0.35/GB/year

Server Co-location

  • Rack Space$4,347.63/year
  • Power cord and installation$300.00/cord
  • Floor tile cutout$150.00/cutout
  • Additional proximity cards$20.00/card
  • De-installation fee not to exceed $500$500.00/removal

Distributed Printing

  • Continuing existing printer$250.00/year
  • Add a new printer$400.00/year
  • Remove printer$100.00 one time credit

Safeword Tokens

  • OTP (One Time Password) Tokens$25 - $35/each

Information Technology Policy and Security Office

New Certificates, Certificate Renewals, Additional Licenses, Copyright Violations

  • SSL Cert (100)$0.00
  • EV SSL Cert (1)$0.00
  • SGC Supercert (1)$0.00
  • Code Signing Cert (1)$0.00
  • Copyright Violations
  • First Offense$50.00
  • Second Offense$75.00
  • Third Offense$100.00

Advanced IT Core Programming

  • Advanced IT Core Programming$55.00/hour

HELPnet Services

HELPnet Support Services - Team Activation

  • Advanced Faculty and Staff Support
  • Contracted Client$99.00/month
  • Non-clientemail for quote
  • Internet/Web Team Support
  • Contracted Client$79.00/month
  • Non-clientemail for quote
  • Central Systems Team Support
  • Contracted Client$39.00/month
  • Non-clientemail for quote

HELPnet Web Service Products

  • New Web Project Application Development
  • Contracted ClientCost - 20%
  • Non-client$79.00/hour
  • Legacy Application Maintenance
  • Contracted ClientFree
  • Non-client$79.00/hour
  • Web Hosting Fee
  • Contracted ClientFree
  • Non-client$149.00/month
  • Web Project Consulting
  • Contracted ClientFree
  • Non-client$99.00/hour
  • Secure Code Check and Debugging
  • Contracted ClientFree
  • Non-client$99.00/hour
  • Sharepoint Site Development
  • Contracted ClientCost - 20%
  • Non-client$99.00/hour
  • WCMS Site Development
  • Contracted ClientCost - 20%
  • Non-client$79.00/hour

HELPnet Central Systems Service Products

  • SharePoint Collection Administrator
  • Contracted ClientFree
  • Non-client$499.00/year
  • SharePoint Site Administration
  • Contracted ClientFree
  • Non-client$199.00/year
  • Security Audit Review
  • Contracted ClientFree
  • Non-client$895.00
  • Server Virtualization Conversion
  • Contracted ClientCost - 20%
  • Non-clientemail for quote
  • Server OS/SQL Upgrade Conversion
  • Contracted ClientFree
  • Non-clientemail for quote
  • Custom Server Provisioning
  • Contracted ClientCost - 20%
  • Non-clientemail for quote
  • Server Administration Project Consulting
  • Contracted ClientFree
  • Non-client$99.00/hour
  • Critical Data Infrastructure
  • Contracted Client (with team activation)$30/month/person/unlimited storage of critical data
  • Non-client$30/month/100GB

HELPnet Client Support

  • Emergency Group Support - Desktop
  • Contracted ClientN/A
  • Non-clientemail for quote
  • 24/7 Executive Leadership Support
  • Contracted Clientcall for quote
  • Non-clientemail for quote
  • Executive Home Office Support
  • Contracted Clientcall for quote
  • Non-clientcall for quote

IU Internal Research Technologies Services

http://rt.uits.iu.edu/index.php

  • Alfresco Share Support
  • Unlimited users$100.00/site/year
  • Unlimited sites$13,000/year
  • REDCap Support
  • Unlimited users$100.00/site/year
  • Unlimited projects$10,000/year
  • Use of Big Red, Quarry, and Mason Supercomputers$0.10/per core hour
  • Cost based on task hours of usage
  • Cluster Condominium Services
  • Labor plus hardware/software direct costs with 6% administrative fee.
  • Research File System (RFS) Storage$3,651.00/terabyte/year
  • Data Capacitor Storage$1,049.00/terabyte/year
  • Scholarly Data Archive Storage$572.00/terabyte
  • Research Database Comples MySQL or Oracle Database
  • $100.00/database and $450.00/terabyte/year storage, plus fully loaded staff database design and DBA costs with 6% administrative fee.
  • Web Applications Hosting$1,000/application/year
  • The Open Source Mirrorno cost
  • Enterprise Linux Licensingno cost
  • High Performance Application Optimization
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • National Center for Genome Analysis Support
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • Biomedical Applications Development
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • Computational Grid Development
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • Stat/Math Center Consulting
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • Geographical Information Systems (GIS) Support
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • Advanced visualization Lab (AVL) Support
  • $53.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.
  • Access to large scale visualization theatres
  • $75.00/hour plus minimum one hour AVL staff time (above)
  • Access to ultra-resolution visualization walls
  • $50.00/hour plus minimum one hour AVL staff time (above)
  • Access to other visualization systems
  • $25.00/hour plus minimum one hour AVL staff time (above)

Other Services

Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:

Advanced IT Core Programming Ganesh Shankar 317-278-3784 gshankar@iu.edu
Advanced Visualization Lab Mike Boyles 317-278-3647 mjboyles@iu.edu
Enterprise Web Technical Services Craig Spanburg 812-855-0718 csspanbu@iu.edu
Digital Media Services Ralph Zuzolo 317-855-1984 rzuzolo@indiana.edu
HELPnet Services Carl Rhine 317-274-3087 crhine@iu.edu
STEPS Workshops UITS IT Training &
Education Program
812-855-7383 ittraining@indiana.edu
Student Technology Center Classroom Reservations Student
Technology Centers
Web site stcsite@indiana.edu
Computer Operations Facilities Management Agreement Dan Miller 812-855-9909 djmille@indiana.edu
Student Technology Centers B&W/Color Printing & Usage Fees   Web site stcprint@indiana.edu
Classroom Technology Services Beverly Teach 812-855-2922
317-278-2929
teach@indiana.edu
Software Sales (for departmental purchases)   812-855-3970 cdware@indiana.edu