Rates for Direct-Bill Services / IU Bloomington Campus
Questions about rates and rate changes should be directed to uitsfin@indiana.edu.
Basic Bundle Services
- *UniCom (Lync) Basic No hardware
- *UniCom (Lync) Enterprise Voice
- *UniCom (Lync) Enterprise Voice
- USB Headset (wired)$117.70 install
- USB Telephone$191.84 install
- USB Headset (wireless Jabra 930)$211.98 install
- USB Headset (wireless Plantronics W440-M)$225.94 install
- IP Telephone (conference rooms and other special situations)$281.94 install
- *UniCom (Lync) Additional hardware devices
- USB Headset$46.70 install
- USB Telephone$120.84 install
- USB Headset (wireless Jabra 930)$140.98 install
- USB Headset (wireless Plantronics W440-M)$154.94 install
- IP Telephone (conference rooms and other special situations)$210.94 install
- *Unicom (Lync) New Number - no equipment $29 install
- *FAX Telephone Line $118 install New telephone line at customer location
- *FAX Telephone Line Conversion from existing FAX line to FAX service
- *FAX Telephone Line $29 install New FAX line using hosted FAX service
- *Voice Attendant (previously Voice Menu)
- *2 Wire Data Circuits
- *4 Wire Data Circuits
- *Long Distance
- *Telephone Repair
Installation charges apply to new service requests and will be billed by UITS.
A La Carte Services (billed by UITS)
- Voice/Data Jack$71/ hour plus materials
- Expedite Fee for Pre-wires$142 additional
- Expedite Fee for moves, adds, and changes
- IP 1140E Telephone$6/ month
- Business Set Equipment (M5316)$5/ month
- Add-on Module for Business Set$2.75/ month
- Business Feature Package$6/ month
- IP 8540 Telephone (use with UniCom 3 only)$10.17/ month
- Caller ID Two Line Telephone$3.75/ month
- Customer Interaction Center (CIC)
- CIC Group$110 install, $80/ month
- Reporting$70/ month
- Call Recording$11/ month
- Agent$27/ month
- CIC IP Telephone$281.94 install
- Interaction Dialer$10/ month/ agent
- Fiber Circuit$71 install, $65/ month
- Move Telephone$59
- Change Type Equipment$41.30
- Change Telephone Number$29
- International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
- Cellular equipment and voice plans
- Paging$11.50 install
- Alpha$9/ month
- Numeric$6/ month
- Meet Me Conference with Toll Free number access$0.075/ minute
Intelligent Infrastructure Services
Virtual System Rental
- II-Enterprise - Standard Virtual System
- Each CPU$95/ vCPU/ year
- Each GB of Memory$25/ GB/ year
Disk Storage
- Fiber Channel Attached Disk (SAN)$0.79/ GB/ year
Data Backup
- Data retention charge for storing$0.55/ GB/ year
- Legacy Tivoli Storage Manager TSM data retention charge$0.65/ GB/ year
Server Co-location
- Rack Space$4,620/ year
- Power cord and installation$300 / cord
- Floor tile cutout$150 / cutout
- Additional proximity cards$20/ card
- De-installation fee not to exceed $500$500/ removal
Information Technology Policy and Security Office
New Certificates, Certificate Renewals, Additional Licenses, Copyright Violations
- SSL Cert (100)$0
- EV SSL Cert (1)$0
- SGC Supercert (1)$0
- Code Signing Cert (1)$0
- Copyright Violations
- First Offense$50
- Second Offense$75
- Third Offense$100
IU web and database hosting services are a baseline service for IU units. This includes the Linux hosting service known as Webserve and the Windows hosting service known as the Consolidated Hosting Environment. The following charges apply to auxiliaries and external accounts, and additional resources used in all accounts.
- IU Web Account (1 GB) (Auxiliary and External Accounts)$250/ year
- Additional resources
Phishing Education and Testing
- PhishMe Training and Simulation$6/ user/ year
Salesforce
- Graduate Program Recruiting$2,000/ recruiter/ year
- Access to the Salesforce Sales, Services, and Marketing Cloud
- Primary contact for the Service
- Initial setup and user training
- General administration and support of the Service (24/7)
- Consulting (up to 20 hours/ recruiter each year, Monday - Friday 8-5 ET)
Base Level Services
- Basic Support$119/ server/ month
- Standard Support$357/ server/ month
Add-on Services
- Database Hosting/ Administration$179/ server/ month
- 3rd Party Application Hosting/ Administration & Vendor Management$139/ server/ month
- Policy and security alignment dashboards available to local IT Pro$29/ server/ month
- Performance monitoring & dashboards available to local IT Pro$29/ server/ month
HELPnet Support Services - Team Activations
- Client Support Team Activation
Complete 360 troubleshooting$99/ person/ month
- Desktop and Mobile Device Supportincluded
- On-site 'desk-side' Issue Resolutionincluded
- Remote Support for Immediate Troubleshootingincluded
- Full Equipment Lifecycle and Inventory Reportingincluded
- Hardware and Software Recommendations/Purchasingincluded
- Conference Room Recommendations and Supportincluded
- Unicom Upgradesincluded
- Central Systems Team Activation
Complete server infrastructure ownership$49/ person/ month
- Server administration and maintenanceincluded
- IT security threat assessment and mitigationincluded
- Secure file storage and access provisioningincluded
- Critical Data File Storage (CDI)included
- Active Directory OU, Group, and GPO managementincluded
- Backups and data recoveryincluded
- Disaster recoveryincluded
- Print queue managementincluded
- Server/Network monitoringincluded
- IU IT Policy aligned best practices and documentationincluded
- Industry certified Systems Administrators/Engineersincluded
- Internet Application and Design Services Team Activation
Complete website management includedContact for quote
- 100% Preferred Maintenanceincluded
- Website content changesincluded
- WCMS supportincluded
- Web Form creationincluded
- CSS updatesincluded
- Database supportincluded
- Application troubleshootingincluded
- .NET supportincluded
- PHP supportincluded
- Code Review and Best Practices Consultationincluded
- Application Development Consultationincluded
- Classic ASP supportincluded
HELPnet Client Support — A La Carte Services
- Frontline Support Coordination$3.50/ person/ month
- Phone Line Operator & Field Dispatch
- Footprints Queue Management
- Lifecycle Inventory Team (LCI)$39/ hour
- Equipment Life Cycle Deployment and/or Moves
- Inventory, Base Imaging, Testing & Customization
- Device Full-Disk Encryption (IT-12 compliant)
- Binding to IU's Active Directory System (ADS)
- End of Life Secure Disposal of Equipment
- Advanced IT Staff Augmentation (Professional Staff / Tier 2 Field Support)$59/ hour
- On-site 'desk-side' issue Resolution
- Assess Needs, Equipment Recommendations, and Purchases
- Creation and Deployment of Secondary Admin Accounts (IT-12 compliant)
- Advanced Troubleshooting and Technique Resolution
- Customized Technologies - Apple, Linux, Video Conferencing, Specialized Laboratories
- Unicom Upgrades
- SHAARP Service (Secure Home for Artistic & Academic Research Protection)$59/ hour
- Technical assistance to researchers and scholars within the IU community to migrate archival or near-line data to the IU Scholarly Data Archive (SDA)
- Endpoint Management (IU IT Policy Compliant Devices)$9/ person/ month (all devices)
- HELPnet Security Shield (advanced security protection using SANS standards)
- Auto-Patching for OS and 3rd Party Apps
- Centralized and Managed Anti-Virus
- Centralized and Managed Endpoint Inventory
- Critical Data Scanning
HELPnet Central Systems — A La Carte Services
- All Inclusive Systems Administration (volume discounts available)$499/ server/ month
- OS Administrationincluded
- Application administrationincluded
- Application Patching / Vendor Managementincluded
- OS Securityincluded
- Backup and recoveryincluded
- Server monitoringincluded
- 24/7 system outage supportincluded
- LogALERT! with SPLUNK
- Automated IT-12 Compliant Reporting and Dashboard accessBaseline Service
- In depth application / system logging and dashboard accessContact for Quote
- Custom Dashboard and Report Development (priced per project)$149/ hour
- Critical Data Infrastructure File Storage (unlimited critical data storage)$30/ person/ month
- Migration Services (priced per project)
- IT-28 server migration / consolidation$119/ hour
- Physical to Virtual / Virtual to Virtual migration$119/ hour
- File / Database / Application server migration$119/ hour
- Central Systems one time project implementation (priced per project)$119/ hour
- Project managementincluded
- Systems and Infrastructure Engineeringincluded
- II provisioningincluded
- Firewall configurationincluded
- OS installation / configurationincluded
- Application installation / configurationincluded
- Implementation and cut-overincluded
- Other Rates
- Microsoft Certified Systems Administrator consultation$119/ hour
- Microsoft Certified Systems Engineer consultation$149/ hour
- Emergency / after-hours rate$199/ hour
- IT Policy Alignment Consultation (ITPAC)FREE! (one time)
- Confidential review with outside perspective
- Process improvement
- Currently funded by CIO
- More at http://itpac.iu.edu
HELPnet Internet Application and Design — A La Carte Services
- HELPnet Standard Web Application Development$79
- .NET
- PHP
- WCMS
- Specialized Application DevelopmentContact for Price
- C/C+
- Ruby
- Cold Fusion
- Perl
- Python
- FoxPro
- Objective-C
- COBOL
- FORTRAN
- Other not listed above in HELPnet Standard Application Development
- Database Design / Support$79/ hour
- Preferred Maintenance$129/ hour
- Issue takes top priority
- Emergency Application Maintenance$159/ hour
- After-hours
- Immediate Action
- Time-sensitive
- Application Development Consultation$99/ hour
- Code Review and Best Practices Consultation$99/ hour
- Design ServicesContact for price
- Priority Web Management$149/ month
- 2 hours of Preferred Maintenanceincluded
- Website content changesincluded
- WCMS supportincluded
- Web Form creationincluded
- CSS updatesincluded
- Database supportincluded
- Application troubleshootingincluded
- .NET supportincluded
- PHP supportincluded
- Code Review and Best Practices Consultationincluded
- Application Development Consultationincluded
- Classic ASP supportincluded
IU Internal Research Technologies Services
http://rt.uits.iu.edu/index.php
- REDCap Support
- Unlimited users$100/ site/ year
- Unlimited projects$10,000/ year
- Use of Big Red, Quarry, and Mason Supercomputers$0.10/per core hour Cost based on task hours of usage
- Karst Condominium Node Pricing
- Option 1: Compute-centric node (standard Research Technologies Karst build)$4,832
- Option 2: Admin-supported compute-centric node (node-level colocation)$10,014 (1 node)
- or $62,826 (12 nodes)
- Option 3: Data-intensive node (standard Research Technologies Karst build)$6,936
- Option 4: Admin-supported data-intensive node (node-level colocation)$13,035 (1 node)
- or $55,897 (6 nodes)
- Research File System (RFS) Storage$1.71/ GB/ Year
- Data Capacitor StorageTBD
- Scholarly Data Archive StorageTBD
- Research Database Complex MySQL or Oracle Database
- Web Applications Hosting$1,000/ application/ year
- The Open Source Mirrorno cost
- Enterprise Linux LicensingTBD
Research Technologies Consulting Rates
- High Performance Application Optimization
- National Center for Genome Analysis Support
- Biomedical Applications Development
- Computational Grid Development
- Stat/Math Center Software
- Stat/Math Center Consulting
- Geographical Information Systems (GIS) Support
- Advanced visualization Lab (AVL) Support
Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:
Advanced Biomedical IT Programming | Richard Meraz | 317-274-3338 | rfmeraz@iu.edu |
Advanced Visualization Lab | Mike Boyles | 317-278-3647 | mjboyles@iu.edu |
Classroom Technology Services | Mark Russell | 317-274-2017 | marusse@iu.edu |
Computer Operations Facilities Management Agreement | Dan Miller | 812-855-9909 | djmille@indiana.edu |
HELPnet Services | Carl Rhine | 317-274-3087 | crhine@iu.edu |
IT Training workshops, EdCerts & services | UITS IT Training | 812-855-7383 317-274-7383 Web site |
ittraining@iu.edu |
Software Sales (for departmental purchases) | 812-855-3970 | cdware@indiana.edu | |
Student Technology Center Classroom Reservations | Student Technology Centers |
Web site | stcsite@indiana.edu |
Student Technology Centers B&W / Color Printing & Usage Fees | Web site | stcprint@indiana.edu | |
Support Center | Momi Ford | 812-856-4143 | moford@iu.edu |