Basic Bundle Services

• *UniCom (Lync) Basic
No hardware

• *UniCom (Lync) Enterprise Voice
Conversion from legacy phone to UniCom
Includes one hardware device

• *UniCom (Lync) Enterprise Voice
Establish new service

• USB Headset (wired)$117.70 install
• USB Telephone$191.84 install
• USB Headset (wireless Jabra 930)$211.98 install
• USB Headset (wireless Plantronics W440-M)$225.94 install
• IP Telephone (conference rooms and other special situations)$281.94 install

• *UniCom (Lync) Additional hardware devices
Customer pick-up only

• USB Headset$46.70 install
• USB Telephone$120.84 install
• USB Headset (wireless Jabra 930)$140.98 install
• USB Headset (wireless Plantronics W440-M)$154.94 install
• IP Telephone (conference rooms and other special situations)$210.94 install

• *Unicom (Lync) New Number - no equipment $29 install

• *FAX Telephone Line $118 install
New telephone line at customer location

• *FAX Telephone Line
Conversion from existing FAX line to FAX service

• *FAX Telephone Line $29 install
New FAX line using hosted FAX service

• *Voice Attendant (previously Voice Menu)
Call (812) 856-2287 for installation quote

• *2 Wire Data Circuits
Installation charges for time and materials

• *4 Wire Data Circuits
Installation charges for time and materials

• *Long Distance
Anywhere in the United States 24 hours a day, 7 days a week

• *Telephone Repair
Charges may be applicable for lost, stolen, vandalized and customer-provided equipment

A La Carte Services (billed by UITS)

• Voice/Data Jack$71/ hour plus materials
New Jack/Outlet (Pre-wire) and/or Data Jack Activation

• Expedite Fee for Pre-wires$142 additional

• Expedite Fee for moves, adds, and changes
Double the installation charge per telephone line or requested service. The fee is charged for requests for service for the same day or next day

• IP 1140E Telephone$6/ month
Not available for new installations

• Business Set Equipment (M5316)$5/ month
Not available for new installations

• Add-on Module for Business Set$2.75/ month
Not available for new installations

• Business Feature Package$6/ month
Not available for new installations

• IP 8540 Telephone (use with UniCom 3 only)$10.17/ month
Not available for new installations

• Caller ID Two Line Telephone$3.75/ month
Not available for new installations

• Customer Interaction Center (CIC)
Formerly Automatic Call Distribution (ACD)

• CIC Group$110 install, $80/ month
• Reporting$70/ month
• Call Recording$11/ month
• Agent$27/ month
• CIC IP Telephone$281.94 install
• Interaction Dialer$10/ month/ agent

• Fiber Circuit$71 install, $65/ month

• Move Telephone$59

• Change Type Equipment$41.30

• Change Telephone Number$29

• International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
Call (812) 855-2111 for rates

• Cellular equipment and voice plans
Call (812) 855-2111 for rates

• Paging$11.50 install
IPN Alpha, IPN Numeric, American Messaging Alpha and Numeric. Price includes insurance.

• Alpha$9/ month
• Numeric$6/ month

• Meet Me Conference with Toll Free number access$0.075/ minute

Virtual System Rental

• II-Enterprise - Standard Virtual System
VMWare, 1 CPU, 2GB memory, 40GB disk

• Each CPU$95/ vCPU/ year
• Each GB of Memory$25/ GB/ year

Disk Storage

• Fiber Channel Attached Disk (SAN)$0.79/ GB/ year
Available to Virtual System Rentals only

Data Backup

• Data retention charge for storing$0.55/ GB/ year
Available to Virtual System Rentals only
• Legacy Tivoli Storage Manager TSM data retention charge$0.65/ GB/ year
Service retirement effective 12/31/2016

Server Co-location

• Rack Space$4,620/ year
• Power cord and installation$300 / cord
• Floor tile cutout$150 / cutout
• Additional proximity cards$20/ card
• De-installation fee not to exceed $500$500/ removal

New Certificates, Certificate Renewals, Additional Licenses, Copyright Violations

• SSL Cert (100)$0
• EV SSL Cert (1)$0
• SGC Supercert (1)$0
• Code Signing Cert (1)$0

• Copyright Violations

• First Offense$50
• Second Offense$75
• Third Offense$100

IU web and database hosting services are a baseline service for IU units. This includes the Linux hosting service known as Webserve and the Windows hosting service known as the Consolidated Hosting Environment. The following charges apply to auxiliaries and external accounts, and additional resources used in all accounts.

• IU Web Account (1 GB) (Auxiliary and External Accounts)$250/ year

• Additional resources
Account owners may be charged for additional resources such as extra disk space, dedicated virtual machines, processors, memory, and data backup using the rates in the Intelligent Infrastructure Services section.

Phishing Education and Testing

• PhishMe Training and Simulation$6/ user/ year

Salesforce

• Graduate Program Recruiting$2,000/ recruiter/ year

• Access to the Salesforce Sales, Services, and Marketing Cloud
• Primary contact for the Service
• Initial setup and user training
• General administration and support of the Service (24/7)
• Consulting (up to 20 hours/ recruiter each year, Monday - Friday 8-5 ET)

Base Level Services

• Basic Support$119/ server/ month
• Standard Support$357/ server/ month

Add-on Services

• Database Hosting/ Administration$179/ server/ month
Service only available with Basic Support
• 3rd Party Application Hosting/ Administration & Vendor Management$139/ server/ month
Service only available with Standard Support
• Policy and security alignment dashboards available to local IT Pro$29/ server/ month
Reports to include patching, UISO vulnerability, anti-malware, IT-12, backup
• Performance monitoring & dashboards available to local IT Pro$29/ server/ month
Dashboards to include CPU, memory, disk, uptime

HELPnet Support Services - Team Activations

• Client Support Team Activation
   Complete 360 troubleshooting$99/ person/ month

• Desktop and Mobile Device Supportincluded
• On-site 'desk-side' Issue Resolutionincluded
• Remote Support for Immediate Troubleshootingincluded
• Full Equipment Lifecycle and Inventory Reportingincluded
• Hardware and Software Recommendations/Purchasingincluded
• Conference Room Recommendations and Supportincluded
• Unicom Upgradesincluded

• Central Systems Team Activation
   Complete server infrastructure ownership$49/ person/ month

• Server administration and maintenanceincluded
• IT security threat assessment and mitigationincluded
• Secure file storage and access provisioningincluded
• Critical Data File Storage (CDI)included
• Active Directory OU, Group, and GPO managementincluded
• Backups and data recoveryincluded
• Disaster recoveryincluded
• Print queue managementincluded
• Server/Network monitoringincluded
• IU IT Policy aligned best practices and documentationincluded
• Industry certified Systems Administrators/Engineersincluded

• Internet Application and Design Services Team Activation
   Complete website management includedContact for quote

• 100% Preferred Maintenanceincluded
• Website content changesincluded
• WCMS supportincluded
• Web Form creationincluded
• CSS updatesincluded
• Database supportincluded
• Application troubleshootingincluded
• .NET supportincluded
• PHP supportincluded
• Code Review and Best Practices Consultationincluded
• Application Development Consultationincluded
• Classic ASP supportincluded

HELPnet Client Support — A La Carte Services

• Frontline Support Coordination$3.50/ person/ month

• Phone Line Operator & Field Dispatch
• Footprints Queue Management

• Lifecycle Inventory Team (LCI)$39/ hour

• Equipment Life Cycle Deployment and/or Moves
• Inventory, Base Imaging, Testing & Customization
• Device Full-Disk Encryption (IT-12 compliant)
• Binding to IU's Active Directory System (ADS)
• End of Life Secure Disposal of Equipment

• Advanced IT Staff Augmentation (Professional Staff / Tier 2 Field Support)$59/ hour

• On-site 'desk-side' issue Resolution
• Assess Needs, Equipment Recommendations, and Purchases
• Creation and Deployment of Secondary Admin Accounts (IT-12 compliant)
• Advanced Troubleshooting and Technique Resolution
• Customized Technologies - Apple, Linux, Video Conferencing, Specialized Laboratories
• Unicom Upgrades

• SHAARP Service (Secure Home for Artistic & Academic Research Protection)$59/ hour

• Technical assistance to researchers and scholars within the IU community to migrate archival or near-line data to the IU Scholarly Data Archive (SDA)

• Endpoint Management (IU IT Policy Compliant Devices)$9/ person/ month (all devices)

• HELPnet Security Shield (advanced security protection using SANS standards)
• Auto-Patching for OS and 3rd Party Apps
• Centralized and Managed Anti-Virus
• Centralized and Managed Endpoint Inventory
• Critical Data Scanning

HELPnet Central Systems — A La Carte Services

• All Inclusive Systems Administration (volume discounts available)$499/ server/ month

• OS Administrationincluded
• Application administrationincluded
• Application Patching / Vendor Managementincluded
• OS Securityincluded
• Backup and recoveryincluded
• Server monitoringincluded
• 24/7 system outage supportincluded

• LogALERT! with SPLUNK

• Automated IT-12 Compliant Reporting and Dashboard accessBaseline Service
• In depth application / system logging and dashboard accessContact for Quote
• Custom Dashboard and Report Development (priced per project)$149/ hour

• Critical Data Infrastructure File Storage (unlimited critical data storage)$30/ person/ month

• Migration Services (priced per project)

• IT-28 server migration / consolidation$119/ hour
• Physical to Virtual / Virtual to Virtual migration$119/ hour
• File / Database / Application server migration$119/ hour

• Central Systems one time project implementation (priced per project)$119/ hour

• Project managementincluded
• Systems and Infrastructure Engineeringincluded
• II provisioningincluded
• Firewall configurationincluded
• OS installation / configurationincluded
• Application installation / configurationincluded
• Implementation and cut-overincluded

• Other Rates

• Microsoft Certified Systems Administrator consultation$119/ hour
• Microsoft Certified Systems Engineer consultation$149/ hour
• Emergency / after-hours rate$199/ hour

• IT Policy Alignment Consultation (ITPAC)FREE! (one time)

• Confidential review with outside perspective
• Process improvement
• Currently funded by CIO
• More at http://itpac.iu.edu

HELPnet Internet Application and Design — A La Carte Services

• HELPnet Standard Web Application Development$79

• .NET
• PHP
• WCMS

• Specialized Application DevelopmentContact for Price

• C/C+
• Ruby
• Cold Fusion
• Perl
• Python
• FoxPro
• Objective-C
• COBOL
• FORTRAN
• Other not listed above in HELPnet Standard Application Development

• Database Design / Support$79/ hour

• Preferred Maintenance$129/ hour

• Issue takes top priority

• Emergency Application Maintenance$159/ hour

• After-hours
• Immediate Action
• Time-sensitive

• Application Development Consultation$99/ hour

• Code Review and Best Practices Consultation$99/ hour

• Design ServicesContact for price

• Priority Web Management$149/ month

• 2 hours of Preferred Maintenanceincluded
• Website content changesincluded
• WCMS supportincluded
• Web Form creationincluded
• CSS updatesincluded
• Database supportincluded
• Application troubleshootingincluded
• .NET supportincluded
• PHP supportincluded
• Code Review and Best Practices Consultationincluded
• Application Development Consultationincluded
• Classic ASP supportincluded

• REDCap Support

• Unlimited users$100/ site/ year
• Unlimited projects$10,000/ year

• Use of Big Red, Quarry, and Mason Supercomputers$0.10/per core hour
Cost based on task hours of usage

• Karst Condominium Node Pricing

• Option 1: Compute-centric node (standard Research Technologies Karst build)$4,832

• Option 2: Admin-supported compute-centric node (node-level colocation)$10,014 (1 node)
•  or $62,826 (12 nodes)

• Option 3: Data-intensive node (standard Research Technologies Karst build)$6,936

• Option 4: Admin-supported data-intensive node (node-level colocation)$13,035 (1 node)
•  or $55,897 (6 nodes)

• Research File System (RFS) Storage$1.71/ GB/ Year

• Data Capacitor StorageTBD

• Scholarly Data Archive StorageTBD

• Research Database Complex MySQL or Oracle Database
$100/ database and $450/ terabyte/year storage, plus fully loaded staff database design and DBA costs with 6% administrative fee.

• Web Applications Hosting$1,000/ application/ year

• The Open Source Mirrorno cost

• Enterprise Linux LicensingTBD

Research Technologies Consulting Rates

• High Performance Application Optimization
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• National Center for Genome Analysis Support
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Biomedical Applications Development
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Computational Grid Development
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Stat/Math Center Software
Licenses as per: https://www.iu.edu/~statmath/sales/prices. Some packages may be restricted to IU faculty/staff only.

• Stat/Math Center Consulting
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Geographical Information Systems (GIS) Support
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Advanced visualization Lab (AVL) Support
$79/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:

Advanced Biomedical IT Programming	Richard Meraz	317-274-3338	rfmeraz@iu.edu
Advanced Visualization Lab	Mike Boyles	317-278-3647	mjboyles@iu.edu
Classroom Technology Services	Mark Russell	317-274-2017	marusse@iu.edu
Computer Operations Facilities Management Agreement	Dan Miller	812-855-9909	djmille@indiana.edu
HELPnet Services	Carl Rhine	317-274-3087	crhine@iu.edu
IT Training workshops, EdCerts & services	UITS IT Training	812-855-7383 317-274-7383 Web site	ittraining@iu.edu
Software Sales (for departmental purchases)		812-855-3970	cdware@indiana.edu
Student Technology Center Classroom Reservations	Student Technology Centers	Web site	stcsite@indiana.edu
Student Technology Centers B&W / Color Printing & Usage Fees		Web site	stcprint@indiana.edu
Support Center	Momi Ford	812-856-4143	moford@iu.edu