Basic Bundle Services

• *UniCom (Lync) Basic
No hardware

• *UniCom (Lync) Enterprise Voice
Conversion from legacy phone to UniCom
Includes one hardware device

• *UniCom (Lync) Enterprise Voice
Establish new service

• USB Headset (wired)$117.70 install
• USB Telephone$191.84 install
• USB Headset (wireless Jabra 930)$211.98 install
• USB Headset (wireless Plantronics W440-M)$225.94 install
• IP Telephone (conference rooms and other special situations)$281.94 install

• *UniCom (Lync) Additional hardware devices
Customer pick-up only

• USB Headset$46.70 install
• USB Telephone$120.84 install
• USB Headset (wireless Jabra 930)$140.98 install
• USB Headset (wireless Plantronics W440-M)$154.94 install
• IP Telephone (conference rooms and other special situations)$210.94 install

• *Unicom (Lync) New Number - no equipment $29.00 install

• *FAX Telephone Line $118.00 install
New telephone line at customer location

• *FAX Telephone Line
Conversion from existing FAX line to FAX service

• *FAX Telephone Line $29.00 install
New FAX line using hosted FAX service

• *Voice Attendant (previously Voice Menu)
Call (812) 856-2287 for installation quote

• *2 Wire Data Circuits
Installation charges for time and materials

• *4 Wire Data Circuits
Installation charges for time and materials

• *Long Distance
Anywhere in the United States 24 hours a day, 7 days a week

• *Telephone Repair
Charges may be applicable for lost, stolen, vandalized and customer-provided equipment

A La Carte Services (billed by UITS)

• Voice/Data Jack$71.00/hour plus materials
New Jack/Outlet (Pre-wire) and/or Data Jack Activation

• Expedite Fee for Pre-wires$142.00 additional

• Expedite Fee for moves, adds, and changes
Double the installation charge per telephone line or requested service. The fee is charged for requests for service for the same day or next day

• IP 1140E Telephone$6.00/month
Not available for new installations

• Business Set Equipment (M5316)$5.00/month
Not available for new installations

• Add-on Module for Business Set$2.75/month
Not available for new installations

• Business Feature Package$6.00/month
Not available for new installations

• IP 8540 Telephone (use with UniCom 3 only)$10.17/month
Not available for new installations

• Caller ID Two Line Telephone$3.75/month
Not available for new installations

• Customer Interaction Center (CIC)
Formerly Automatic Call Distribution (ACD)

• CIC Group$110 install, $80/month
• Reporting$70.00/month
• Call Recording$11.00/month
• Agent$27.00/month
• CIC IP Telephone$281.94 install

• Fiber Circuit$71 install, $65/month

• Move Telephone$59.00

• Change Type Equipment$41.30

• Change Telephone Number$29.00

• International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
Call (812) 855-2111 for rates

• Cellular equipment and voice plans
Call (812) 855-2111 for rates

• Paging$11.50 install
IPN Alpha, IPN Numeric, American Messaging Alpha and Numeric. Price includes insurance.

• Alpha$9.00/month
• Numeric$6.00/month

• Meet Me Conference with Toll Free number access$0.075/minute

Virtual System Rental

• II-Enterprise - Standard Virtual System$355.00/system/year
VMWare, 1 CPU, 2GB memory, 40GB disk

• II-Basic - Standard Virtual System$195.00/system/year
VMWare, 1 CPU, 2GB memory, 40GB disk
Not available for new installations

• Additional CPU$125.00/CPU/year
• Additional Memory$35.00/GB/year

Disk Storage

• Fiber Channel Attached Disk (SAN)$1.00/GB/year
Available to Virtual System Rentals only

Data Backup

• Data retention charge for storing$0.35/GB/year

Server Co-location

• Rack Space$4,347.63/year
• Power cord and installation$300.00/cord
• Floor tile cutout$150.00/cutout
• Additional proximity cards$20.00/card
• De-installation fee not to exceed $500$500.00/removal

System Administration Services

• Core Services (one time setup fee per server; up to 4 hours labor)$420.00
• Maintenance Services (monthly fee per server; up to 2 hours labor)$110.00
• Optional Services (hourly fee)$85.00

Database Administration Services

• Core Services (one time setup fee per server; up to 4 hours labor)$640.00
• Maintenance Services (monthly fee per server; up to 2 hours labor)$240.00
• Optional Services (hourly fee)$85.00

• OTP (One Time Password) Tokens$25 - $35/each

New Certificates, Certificate Renewals, Additional Licenses, Copyright Violations

• SSL Cert (100)$0.00
• EV SSL Cert (1)$0.00
• SGC Supercert (1)$0.00
• Code Signing Cert (1)$0.00

• Copyright Violations

• First Offense$50.00
• Second Offense$75.00
• Third Offense$100.00

• Advanced Biomedical IT Programming$55.00/hour

• IU Web Account (1 GB) (Auxiliary and External Accounts)$250.00/year

• Additional resources
Account owners may be charged for additional resources such as extra disk space, dedicated virtual machines, processors, memory, and data backup using the rates in the Intelligent Infrastructure Services section.

HELPnet Support Services - Team Activation

• Advanced Faculty and Staff Support

• Contracted Client$99.00/month
• Non-clientemail for quote

• Internet/Web Team Support

• Contracted Client$79.00/month
• Non-clientemail for quote

• Central Systems Team Support

• Contracted Client$49.00/month
• Non-clientemail for quote

HELPnet Web Service Products

• New Web Project Application Development

• Contracted ClientCost - 20%
• Non-client$79.00/hour

• Legacy Application Maintenance

• Contracted ClientFree
• Non-client$79.00/hour

• Web Hosting Fee

• Contracted ClientFree
• Non-client$149.00/month

• Web Project Consulting

• Contracted ClientFree
• Non-client$99.00/hour

• Secure Code Check and Debugging

• Contracted ClientFree
• Non-client$99.00/hour

• Sharepoint Site Development

• Contracted ClientCost - 20%
• Non-client$99.00/hour

• WCMS Site Development

• Contracted ClientCost - 20%
• Non-client$79.00/hour

HELPnet Central Systems Service Products

• SharePoint Collection Administrator

• Contracted ClientFree
• Non-client$499.00/year

• SharePoint Site Administration

• Contracted ClientFree
• Non-client$199.00/year

• Security Audit Review

• Contracted ClientFree
• Non-client$895.00

• Server Virtualization Conversion

• Contracted ClientCost - 20%
• Non-clientemail for quote

• Server OS/SQL Upgrade Conversion

• Contracted ClientFree
• Non-clientemail for quote

• Custom Server Provisioning

• Contracted ClientCost - 20%
• Non-clientemail for quote

• Server Administration Project Consulting

• Contracted ClientFree
• Non-client$119.00/hour

• Critical Data Infrastructure

• Contracted Client (with team activation)$30/month/person/unlimited storage of critical data
• Non-client$30/month/100GB

HELPnet Client Support

• Emergency Group Support - Desktop

• Contracted ClientN/A
• Non-clientemail for quote

• 24/7 Executive Leadership Support

• Contracted Clientcall for quote
• Non-clientemail for quote

• Executive Home Office Support

• Contracted Clientcall for quote
• Non-clientcall for quote

• Alfresco Share Support

• Unlimited users$100.00/site/year
• Unlimited sites$13,000/year

• Penguin-On-Demand Supercomputer
via Penguin as per: https://podiu.penguincomputing.com

• REDCap Support

• Unlimited users$100.00/site/year
• Unlimited projects$10,000/year

• Use of Big Red, Quarry, and Mason Supercomputers$0.10/per core hour
Cost based on task hours of usage

• Cluster Condominium Services
Labor plus hardware/software direct costs with 6% administrative fee.

• Research File System (RFS) StorageTBD

• Data Capacitor StorageTBD

• Scholarly Data Archive StorageTBD

• Research Database Comples MySQL or Oracle Database
$100.00/database and $450.00/terabyte/year storage, plus fully loaded staff database design and DBA costs with 6% administrative fee.

• Web Applications Hosting$1,000/application/year

• The Open Source Mirrorno cost

• Enterprise Linux Licensingno cost

• High Performance Application Optimization
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• National Center for Genome Analysis Support
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Biomedical Applications Development
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Computational Grid Development
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Stat/Math Center Software
Licenses as per: https://www.iu.edu/~statmath/sales/prices. Some packages may be restricted to IU faculty/staff only.

• Stat/Math Center Consulting
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Geographical Information Systems (GIS) Support
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Advanced visualization Lab (AVL) Support
$79.00/hour staff consulting time for less than 20 hours, fully loaded staff salary plus 6% administrative fee for commitments of 20 hours or more.

• Access to large scale visualization theatres
$75.00/hour plus minimum one hour AVL staff time (above)

• Access to ultra-resolution visualization walls
$50.00/hour plus minimum one hour AVL staff time (above)

• Access to other visualization systems
$25.00/hour plus minimum one hour AVL staff time (above)

Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:

Advanced Biomedical IT Programming	Ganesh Shankar	317-278-3784	gshankar@iu.edu
Advanced Visualization Lab	Mike Boyles	317-278-3647	mjboyles@iu.edu
Enterprise Web Technical Services	Craig Spanburg	812-855-0718	csspanbu@iu.edu
Digital Media Services	Ralph Zuzolo	317-855-1984	rzuzolo@indiana.edu
HELPnet Services	Carl Rhine	317-274-3087	crhine@iu.edu
IT Training workshops, EdCerts & services	UITS IT Training	812-855-7383 317-274-7383 Web site	ittraining@iu.edu
Student Technology Center Classroom Reservations	Student Technology Centers	Web site	stcsite@indiana.edu
Computer Operations Facilities Management Agreement	Dan Miller	812-855-9909	djmille@indiana.edu
Student Technology Centers B&W/Color Printing & Usage Fees		Web site	stcprint@indiana.edu
Classroom Technology Services	Beverly Teach	812-855-2922	teach@indiana.edu
Software Sales (for departmental purchases)		812-855-3970	cdware@indiana.edu