Indiana University

Unit Name

UITS Rates for Direct-Bill Services

FY 2020-21

Questions about rates and rate changes should be directed to uitsfin@indiana.edu.

Back to topUITS Communications Services

Basic Bundle Services

  • *UniCom (Lync) Basic
  • No hardware
  • *UniCom (Lync) Enterprise Voice
  • Conversion from legacy phone to UniCom
    Includes one hardware device
  • *UniCom (Lync) Enterprise Voice
  • Establish new service
  • USB Headset (wired)$117.70 install
  • USB Telephone$187.60 install
  • USB Headset (wireless Jabra 930)$211.98 install
  • USB Headset (wireless Plantronics W440-M)$225.94 install
  • IP Telephone (conference rooms and other special situations)$387.95 install
  • *UniCom (Lync) Additional hardware devices
  • Customer pick-up only
  • USB Headset$46.70 install
  • USB Telephone$116.60 install
  • USB Headset (wireless Jabra 930)$140.98 install
  • USB Headset (wireless Plantronics W440-M)$154.94 install
  • IP Telephone (conference rooms and other special situations)$316.95 install
  • *Unicom (Lync) New Number - no equipment $29 install
  • *FAX Telephone Line $118 install
  • New telephone line at customer location
  • *FAX Telephone Line
  • Conversion from existing FAX line to FAX service
  • *FAX Telephone Line $29 install
  • New FAX line using hosted FAX service
  • *Voice Attendant (previously Voice Menu)
  • Call (812) 856-2287 for installation quote
  • *2 Wire Data Circuits
  • Installation charges for time and materials
  • *4 Wire Data Circuits
  • Installation charges for time and materials
  • *Long Distance (Domestic LD included in Basic Bundle)
  • Anywhere in the United States 24 hours a day, 7 days a week
  • *Telephone Repair
  • Charges may be applicable for lost, stolen, vandalized and customer-provided equipment
* Basic Bundle Services - No monthly charge for these services.
Installation charges apply to new service requests and will be billed by UITS.

A La Carte Services (billed by UITS)

  • Voice/Data Jack$71/ hour plus materials
  • New Jack/Outlet (Pre-wire) and/or Data Jack Activation
  • Expedite Fee for Pre-wires$142 additional
  • Expedite Fee for moves, adds, and changes
  • Double the installation charge per telephone line or requested service. The fee is charged for requests for service for the same day or next day
  • Customer Interaction Center (CIC)
  • Formerly Automatic Call Distribution (ACD)
  • CIC Group$110 install, $80/ month
  • Reporting$70/ month
  • Call Recording$11/ month
  • Agent$27/ month
  • CIC IP Telephone$281.94 install
  • Fiber Circuit$71 install, $65/ month
  • Move Telephone$59
  • Change Telephone Number$29
  • International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
  • Call (812) 855-2111, option 2 for rates
  • Cellular equipment
  • Call (812) 855-2111, option 2 for rates
  • Paging
  • IPN Alpha, IPN Numeric, American Messaging Alpha and Numeric. Price includes insurance.
  • Alpha$5.83/ month
  • Numeric$3.21/ month
  • Meet Me Conference with Toll Free number access$0.075/ minute
  • Call IU Contact Center @ (812) 855-4848.

Back to topIntelligent Infrastructure Services

Virtual System Rental

  • II-Enterprise - Standard Virtual System
  • Each CPU$85/ vCPU/ year
  • Each GB of Memory$25/ GB/ year

Disk Storage

  • Fiber Channel Attached Disk (SAN)$0.75/ GB/ year
  • Available to Virtual System Rentals only

Data Backup

  • Data retention charge for storing$0.40/ GB/ year
  • Available to Virtual System Rentals only

Server Co-location

  • Enterprise Pod$4,908/ year
  • Research Pod$3,132/ year

Back to topInformation Technology Policy and Security Office

New Certificates, Certificate Renewals, Additional Licenses, Copyright Violations

  • SSL Cert (100)$0
  • EV SSL Cert (1)$0
  • SGC Supercert (1)$0
  • Code Signing Cert (1)$0
  • Copyright Violations
  • First Offense$50
  • Second Offense$75
  • Third Offense$100

Back to top Microsoft Server Services

Administration

  • Server Administration$2,366/ server/ year
  • Standard server administration including patching, firewall/security management, and application installs.
  • DB Management$985/ server/ year
  • MSSQL DBA services including backups, user management, and performance monitoring.

Application Hosting

  • DB Hosting$788/ database/ year
  • Hosting a database in a shared Microsoft SQL cluster.
  • RemoteApp Hosting$262/ application/ year
  • Packaging and hosting a line-of-business application in a shared Remote Desktop Services farm.

Back to top UITS Health Technology Services

  • IT Experience$474.27/ device/ year
  • Desktop and mobile device supportincluded
  • On-site "desk-side" issue resolutionincluded
  • Remote support for immediate troubleshootingincluded
  • Full equipment lifecycle and inventory reportingincluded
  • Hardware and software recommendations/ purchasingincluded
  • Conference room recommendations and supportincluded
  • Unicom (phone) upgrades & troubleshootingincluded
  • Equipment Life Cycle Deployment and/or Movesincluded
  • Inventory, Base Imaging, Testing & Customizationincluded
  • Device Full-Disk Encryption (IT-12 compliant)included
  • Binding to IU's Active Directory System (ADS)included
  • End of Life Secure Disposal of Equipmentincluded
  • IT Systems$3,523.96/ server/ year
  • Systems Administration, Infrastructure, Cloud Technology, Security
  • Patchingincluded
  • Vulnerability Scanning and Remediationincluded
  • OS Upgrades (Microsoft Server & Desktop, Linux Server & Desktop, Mobile)included
  • Firewall/ Security Managementincluded
  • 24/7 Monitoring and Alerting support to ensure maximum "up time"included
  • Critical Data File Storageincluded
  • Business Continuity/ Disaster Recovery (BC/DR)included
  • Endpoint (Laptop, Desktop, Mobile Devices, Server) Configuration & Managementincluded
  • Use of IU IT Policy aligned best practices w/ documentationincluded
  • Physical server and storage hardware supportincluded
  • Database and application level supportincluded
  • Support for Microsoft Azure Cloud, and Amazon Web Services systems and applicationsincluded
  • Enhanced permissions reporting & management on file servers (Varonis)included
  • Enhanced Virus, anti-malware, anti-ransomware protection (Crowdstrike)included
  • Privileged Access Management (CyberArk)included

Back to top UITS TechSelect

techselect.iu.edu

UITS TechSelect Departmental Suport

  • UITS TechSelect Departmental Support$97/ person/ month
  • IT Administration
  • Equipment Purchasingincluded
  • IT Personnel Human Resources Coordinationincluded
  • IT Personnel Managementincluded
  • IT Personnel Payrollincluded
  • Project Managementincluded
  • User Support
  • Desktop and mobile device supportincluded
  • On-site 'desk-side' issue resolutionincluded
  • Remote support for immediate troubleshootingincluded
  • Full equipment lifecycle and inventory reportingincluded
  • Hardware and software recommendations/ purchasingincluded
  • Conference room recommendations and supportincluded
  • Unicom (phone) upgrades & troubleshootingincluded
  • Systems Administration and Security Protections
  • Guarding servers to protect your unit's important dataincluded
  • 24/7 monitoring support to ensure maximum "up time"included
  • Industry certified Systems Administrators/Engineersincluded
  • Security Patches/ Updatesincluded
  • Zero Day Vulnerability Threatsincluded
  • Private and exclusive file storage on IU protected propertyincluded
  • Critical Data File Storage (CDI)included
  • Administering custom permission based on YOUR needsincluded
  • Business Continuity/ Disaster Recovery IT Planningincluded
  • Endpoint (laptop, desktop) secure protection, encryptionincluded
  • Use of IU IT Policy aligned best practices w/ documentationincluded

UITS TechSelect Client Support — A La Carte Services

  • Lifecycle Inventory Team (LCI)$54/ hour
  • Equipment Life Cycle Deployment and/or Moves
  • Inventory, Base Imaging, Testing & Customization
  • Device Full-Disk Encryption (IT-12 compliant)
  • Binding to IU's Active Directory System (ADS)
  • End of Life Secure Disposal of Equipment
  • Advanced IT Staff Augmentation (Professional Staff/ Tier 2 Field Support)$54/ hour
  • On-site 'desk-side' issue Resolution
  • Assess Needs, Equipment Recommendations, and Purchases
  • Creation and Deployment of Secondary Admin Accounts (IT-12 compliant)
  • Advanced Troubleshooting and Technique Resolution
  • Customized Technologies - Apple, Linux, Video Conferencing, Specialized Laboratories
  • Unicom Upgrades
  • Critical Data Infrastructure File Storage (critical data storage)$30/ person/ month

Back to topIU Internal Research Technologies Services

rt.iu.edu

Carbonate Co-Location Pricing -
System Administration Services and Hardware

  • Co-Location
Standard Carbonate build plus non-standard services with customer-driven software requirements. System administrator supported. Customer has exclusive access to the node(s). Guaranteed four-year lifespan.
  • System Administration Services and Technical Support Fee$68 / hr
  • (typically 3 - 5 hrs / month)
  • One-time Capital Purchase
  • V100-GPU-1$22,000
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xV100S, 192GB RAM, 2x 3.84TB SSD
  • V100-GPU-2$23,225
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xV100S, 384GB RAM, 2x 3.84TB SSD
  • V100-GPU-3$26,722
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xV100S, 768GB RAM, 2x 3.84TB SSD
  • V100-GPU-4$30,818
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xV100S, 1.5TB RAM, 2x 3.84TB SSD

  • A100-GPU-1$24.252
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xA100, 192GB RAM, 2x 3.84TB SSD
  • A100-GPU-2$25,466
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xA100, 384GB RAM, 2x 3.84TB SSD
  • A100-GPU-3$28,089
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xA100, 768GB RAM, 2x 3.84TB SSD
  • A100-GPU-4$33,040
  • Lenovo SR650, 2x Intel Xeon Gold 6226 processors, 2xA100, 1.5TB RAM, 2x 3.84TB SSD

  • Non-GPU-1$7,249
  • Lenovo SR630, 2x Intel Xeon Gold 6226 processors, 192GB RAM, 2x 3.84TB SSD
  • Non-GPU-2$8,254
  • Lenovo SR630, 2x Intel Xeon Gold 6226 processors, 384GB RAM, 2x 3.84TB SSD
  • Non-GPU-3$10,887
  • Lenovo SR630, 2x Intel Xeon Gold 6226 processors, 768GB RAM, 2x 3.84TB SSD
  • Non-GPU-4$15,832
  • Lenovo SR630, 2x Intel Xeon Gold 6226 processors, 1,5TB RAM, 2x 3.84TB SSD
  • Replicated Research Storage (Geode Project Space)$0.20 GB/ year
  • Slate Project Space$5.12 TB/ month for space beyond 15TB
  • Scholarly Data Archive Storage$0.02/ GB/ yr
  • Research Database Complex MySQL or Oracle Database
  • $100/ database and $450/ terabyte/ year storage, plus fully loaded staff database design and DBA costs with 6% administrative fee.
  • Web Applications Hosting$1,000/ application/ year
  • The Open Source Mirrorno cost
  • Enterprise Linux LicensingTBD

Research Technologies Consulting Rates

  • High Performance Application Optimization$87/ hour
  • National Center for Genome Analysis Support$87/ hour
  • Biomedical Applications Development$87/ hour
  • Computational Grid Development$87/ hour
  • Stat/Math Center Consulting$87/ hour
  • Geographical Information Systems (GIS) Support$87/ hour
  • Advanced Visualization Lab (AVL) Support$87/ hour

Back to topOther Services

Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:

Advanced Biomedical IT Programming Richard Meraz 317-274-3338 rfmeraz@iu.edu
Advanced Visualization Lab Esen Tuna 317-278-3647 vishelp@iu.edu
Classroom Technology Services Mark Russell 317-274-2017 marusse@iu.edu
Education Certification (EdCert) IT Community Partnerships 812-856-8487 talk2uits@iu.edu
IT Training workshops & services UITS IT Training 812-855-7383
317-274-7383
ittraining@iu.edu
Research Technologies Consulting Rates Robert Henschel 812-856-7411 henschel@iu.edu
Server Co-Location Agreement Dan Miller 812-855-9909 djmille@indiana.edu
Student Technology Centers B&W / Color Printing & Usage Fees     stcprint@indiana.edu
Student Technology Center Classroom Reservations Student
Technology Centers
  stcsite@indiana.edu
Support Center Jamie Brooks 812-856-4143 jambroo@iu.edu
UITS Communications Services UITS CPI 812-856-2287 telecom@iu.edu
UITS Health Technology Services Patrick Phillips 317-274-8570 paaphill@iu.edu
UITS TechSelect Joe Husk 812-855-0967 joe@iu.edu