UITS Rates for Direct-Bill Services
Questions about rates and rate changes should be directed to uitsfin@indiana.edu.
Basic Bundle Services
- *UniCom (Lync) Basic No hardware
- *UniCom (Lync) Enterprise Voice
- *UniCom (Lync) Enterprise Voice
- USB Headset (wired)$117.70 install
- USB Telephone$187.60 install
- USB Headset (wireless Jabra 930)$211.98 install
- USB Headset (wireless Plantronics W440-M)$225.94 install
- IP Telephone (conference rooms and other special situations)$291.94 install
- *UniCom (Lync) Additional hardware devices
- USB Headset$46.70 install
- USB Telephone$116.60 install
- USB Headset (wireless Jabra 930)$140.98 install
- USB Headset (wireless Plantronics W440-M)$154.94 install
- IP Telephone (conference rooms and other special situations)$220.94 install
- *Unicom (Lync) New Number - no equipment $29 install
- *FAX Telephone Line $118 install New telephone line at customer location
- *FAX Telephone Line Conversion from existing FAX line to FAX service
- *FAX Telephone Line $29 install New FAX line using hosted FAX service
- *Voice Attendant (previously Voice Menu)
- *2 Wire Data Circuits
- *4 Wire Data Circuits
- *Long Distance (Domestic LD included in Basic Bundle)
- *Telephone Repair
Installation charges apply to new service requests and will be billed by UITS.
A La Carte Services (billed by UITS)
- Voice/Data Jack$71/ hour plus materials
- Expedite Fee for Pre-wires$142 additional
- Expedite Fee for moves, adds, and changes
- Customer Interaction Center (CIC)
- CIC Group$110 install, $80/ month
- Reporting$70/ month
- Call Recording$11/ month
- Agent$27/ month
- CIC IP Telephone$281.94 install
- Fiber Circuit$71 install, $65/ month
- Move Telephone$59
- Change Telephone Number$29
- International Long Distance, Long Distance Calling Cards, Toll Free Inbound Service
- Cellular equipment
- Paging
- Alpha$5.83/ month
- Numeric$3.21/ month
- Meet Me Conference with Toll Free number access$0.075/ minute
Intelligent Infrastructure Services
Virtual System Rental
- II-Enterprise - Standard Virtual System
- Each CPU$90/ vCPU/ year
- Each GB of Memory$25/ GB/ year
Disk Storage
- Fiber Channel Attached Disk (SAN)$0.75/ GB/ year
Data Backup
- Data retention charge for storing$0.40/ GB/ year
Server Co-location
- Enterprise Pod$4,908/ year
- Research Pod$3,132/ year
Information Technology Policy and Security Office
New Certificates, Certificate Renewals, Additional Licenses, Copyright Violations
- SSL Cert (100)$0
- EV SSL Cert (1)$0
- SGC Supercert (1)$0
- Code Signing Cert (1)$0
- Copyright Violations
- First Offense$50
- Second Offense$75
- Third Offense$100
IU web and database hosting services are a baseline service for IU units. This includes the Linux hosting service known as Webserve and the Windows hosting service known as the Consolidated Hosting Environment. The following charges apply to auxiliaries and external accounts, and additional resources used in all accounts.
- IU Web Account (1 GB) (Auxiliary and External Accounts)$250/ year
- Additional resources
Phishing Education and Testing
- PhishMe Training and Simulation$6/ user/ year
Base Level Services
- Basic Support$119/ server/ month
- Standard Support$357/ server/ month
Add-on Services
- Database Hosting/ Administration$179/ server/ month
- 3rd Party Application Hosting/ Administration & Vendor Management$139/ server/ month
- Policy and security alignment dashboards available to local IT Pro$29/ server/ month
- Performance monitoring & dashboards available to local IT Pro$29/ server/ month
UITS TechSelect Departmental Suport
- UITS TechSelect Departmental Support$144/ person/ month
- IT Administration
- Equipment Purchasingincluded
- IT Personnel Human Resources Coordinationincluded
- IT Personnel Managementincluded
- IT Personnel Payrollincluded
- Project Managementincluded
- User Support
- Desktop and mobile device supportincluded
- On-site 'desk-side' issue resolutionincluded
- Remote support for immediate troubleshootingincluded
- Full equipment lifecycle and inventory reportingincluded
- Hardware and software recommendations/ purchasingincluded
- Conference room recommendations and supportincluded
- Unicom (phone) upgrades & troubleshootingincluded
- Systems Administration and Security Protections
- Guarding servers to protect your unit's important dataincluded
- 24/7 monitoring support to ensure maximum "up time"included
- Industry certified Systems Administrators/Engineersincluded
- Security Patches/ Updatesincluded
- Zero Day Vulnerability Threatsincluded
- Private and exclusive file storage on IU protected propertyincluded
- Critical Data File Storage (CDI)included
- Administering custom permission based on YOUR needsincluded
- Business Continuity/ Disaster Recovery IT Planningincluded
- Endpoint (laptop, desktop) secure protection, encryptionincluded
- Use of IU IT Policy aligned best practices w/ documentationincluded
UITS TechSelect Client Support — A La Carte Services
- Lifecycle Inventory Team (LCI)$39/ hour
- Equipment Life Cycle Deployment and/or Moves
- Inventory, Base Imaging, Testing & Customization
- Device Full-Disk Encryption (IT-12 compliant)
- Binding to IU's Active Directory System (ADS)
- End of Life Secure Disposal of Equipment
- Advanced IT Staff Augmentation (Professional Staff/ Tier 2 Field Support)$59/ hour
- On-site 'desk-side' issue Resolution
- Assess Needs, Equipment Recommendations, and Purchases
- Creation and Deployment of Secondary Admin Accounts (IT-12 compliant)
- Advanced Troubleshooting and Technique Resolution
- Customized Technologies - Apple, Linux, Video Conferencing, Specialized Laboratories
- Unicom Upgrades
- Critical Data Infrastructure File Storage (unlimited critical data storage)$30/ person/ month
- Migration Services (priced per project)
- Server migration/ consolidation$119/ hour
- Physical to Virtual/ Virtual to Virtual migration$119/ hour
- File/ Database/ Application server migration$119/ hour
- Central Systems one time project implementation (priced per project)$119/ hour
- Project managementincluded
- Systems and Infrastructure Engineeringincluded
- II provisioningincluded
- Firewall configurationincluded
- OS installation/ configurationincluded
- Implementation and cut-overincluded
WebTech WebHelp — Internet Application and Design
- WebHelp Standard Web Application Development$80/ hour
- .NET
- WCMS
- PHP
- Database Design/ Support$80/ hour
- Priority Web and Application Support$72/ hour
- Response in 24-48 hours
- Based on Annual contract
- Hours do not roll over from month to month
- Additional hours are billed at $80/ hour
- Emergency Application MaintenanceCall (317) 274-0837 for pricing
- After-hours
- Immediate Action
- Time Sensitive
WebHelp no longer charges an administrative fee (Previously 6.5%).
Rate changes effective January 2019 for new contracts.
IU Internal Research Technologies Services
http://rt.uits.iu.edu/index.php
- REDCap Support
- Unlimited users$100/ site/ year
- Unlimited projects$10,000/ year
Carbonate Condominium and Co-Location Pricing -
System Administration Services and Hardware
- Condominium
- Co-Location
- Approximate annual system administration services and technical support fee
- Condominium node(s)$4,080 (5 hrs/ month, $68/ hour)
- Co-Location node(s)$8,160 (10 hrs/ month, $68/hour)
- Annual Hardware Fee
- Option 1: 2x Intel Gold 5118 processors, 384GB RAM, 2.4TB local storage$3,277
- Option 2: 2x Intel Gold 5118 processors, 768GB RAM, 2.4TB local storage$3,619
- Option 3: 2x Intel Gold 5118 processors, 1.5TB RAM, 2.4TB local storage$4,716
- Option 4: 2x Intel Gold 5118 processors, 386GB RAM, 14.4TB local storage (HDD)$5,055
- Option 5: 2x Intel Gold 5118 processors, 768GB RAM, 23TB local storage (HDD)$11,908
- Replicated Research Storage (Geode)$0.20 GB/ year for space beyond 200GB
- Slate Project Space$5.97 TB/ month for space beyond 15TB
- Scholarly Data Archive StorageTBD
- Research Database Complex MySQL or Oracle Database
- Web Applications Hosting$1,000/ application/ year
- The Open Source Mirrorno cost
- Enterprise Linux LicensingTBD
Research Technologies Consulting Rates
- High Performance Application Optimization
- National Center for Genome Analysis Support
- Biomedical Applications Development
- Computational Grid Development
- Stat/Math Center Software
- Stat/Math Center Consulting
- Geographical Information Systems (GIS) Support
- Advanced visualization Lab (AVL) Support
Rates for the following UITS services will be made available through other bulletins. You may secure rates by contacting the managers or centers for each service as follows:
Advanced Biomedical IT Programming | Richard Meraz | (317) 274-3338 | rfmeraz@iu.edu |
Advanced Visualization Lab | Esen Tuna | (317) 278-3647 | vishelp@iu.edu |
Classroom Technology Services | Mark Russell | (317) 274-2017 | marusse@iu.edu |
Education Certification (EdCert) | IT Community Partnerships | (812) 856-8487 | talk2uits@iu.edu |
IT Training workshops & services | UITS IT Training | (812) 855-7383 (317) 274-7383 Web site |
ittraining@iu.edu |
Server Co-Location Agreement | Dan Miller | (812) 855-9909 | djmille@indiana.edu |
Student Technology Centers B&W / Color Printing & Usage Fees | Web site | stcprint@indiana.edu | |
Student Technology Center Classroom Reservations | Student Technology Centers |
Web site | stcsite@indiana.edu |
Support Center | Jamie Brooks | (812) 856-4143 | jambroo@iu.edu |
UITS Communications Services | UITS CPI | (812) 856-2287 | telecom@iu.edu |
UITS TechSelect | Allen Tucker | (812) 856-3097 | aetucker@iu.edu |
WebTech WebHelp | Craig Spanburg | (812) 855-0718 | csspanbu@iu.edu |